Using Communication Strategies to Support Engagement, Performance, and Outcomes in Hospitals

Abstract

Engaged employees are necessary to the success of any organization. While hospitals routinely conduct employee engagement surveys, there are opportunities to improve how they communicate, engage and build trust with their workforce. Studies indicate engaged workers receive up to 25-per-cent higher job performance ratings (source), and are more likely to receive promotions, while employers benefit from higher performing staff, lower turnover, absenteeism and fewer worker and patient safety incidents (Gallup study).