Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual for Librarians With CD-ROM. A Medical Library Association Guide

Mary Shultz

doi:10.3163/1536-5050.96.3.021

Abstract

Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual for Librarians With CD-ROM. A Medical Library Association Guide

Highlights

Part 1, ‘‘Evaluating Library Quality and Performance,’’ is composed of three chapters that give the basis for evaluation
A culture of assessment is ‘‘a culture that is customer focused and uses assessment systematically’’ (p. 20). This phrase is used throughout the book, as is the notion of total quality management (TQM), which is a ‘‘management strategy aimed at embedding awareness of quality in all organizational processes’’ (p. 447)
This section includes a separate chapter on each evaluation method

Summary

Introduction

Part 1, ‘‘Evaluating Library Quality and Performance,’’ is composed of three chapters that give the basis for evaluation. The result is an excellent book on evaluation and assessment methods for libraries. This section includes a separate chapter on each evaluation method (needs assessment, quality improvement, benchmarking, performance standards, outcome measurement).

Results

Conclusion