Abstract
The Malcolm Baldrige National Quality Improvement Act was signed into law in 1987 to advance US business competitiveness and economic growth. Administered by the National Institute of Standards and Technology, the Act created the Baldrige National Quality Program, recently renamed the Baldrige Performance Excellence Program. The comprehensive analytical approaches referred to as the Baldrige Healthcare Criteria, are very well-suited for the evaluation and sustainable improvement of radiation oncology management and operations. A multidisciplinary self-assessment approach is used for radiotherapy program evaluation and development in order to generate a fact-based, knowledge-driven system for improving quality of care, increasing patient satisfaction, enhancing leadership effectiveness, building employee engagement, and boosting organizational innovation. This methodology also provides a valuable framework for benchmarking an individual radiation oncology practice's operations and results against guidelines defined by accreditation and professional organizations and regulatory agencies.
Highlights
IntroductionMission: “What are we trying to accomplish?” We are committed to providing the highest quality patient care, innovative scientific advances, and teaching programs in support of the clinical, research, and educational objectives of the Radiation Oncology Department, the Hospital, and the Medical School
Administered by the National Institute of Standards and Technology (NIST), the Malcolm Baldrige National Quality Improvement Act was signed into law in 1987 to advance US business competitiveness and economic growth
Analytical techniques presented in the Baldrige 2011–2012 Health Care Criteria for Performance Excellence are well-suited for the evaluation and sustainable improvement of Radiation Oncology management and operations (Sternick, 2010)
Summary
Mission: “What are we trying to accomplish?” We are committed to providing the highest quality patient care, innovative scientific advances, and teaching programs in support of the clinical, research, and educational objectives of the Radiation Oncology Department, the Hospital, and the Medical School. Relationship Analysis Relationship analysis includes an evaluation of the Radiation Oncology management structure to ensure that its design and operational effectiveness are adequate to fulfill the expectations and gain the support of a multidisciplinary workforce as it personalizes and assesses the quality of radiotherapy operations. Teletherapy and brachytherapy CPT procedure codes documenting initial consultation, treatment planning, medical physics, treatment devices, special services, and treatment management have been authorized for insurance claims submitted to the Center for Medicare and Medicaid Services (CMS) and private insurers These data can be summarized advantageously for internal use to demonstrate Radiation Oncology productivity.
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