Using Balanced Scorecard to Evaluate Overall Performance of Social Security Fund in Benghazi – Libya

Abstract

The study aims to evaluate overall performance of Social Security Fund in city of Benghazi – Libya. The study population included the employees at Social Security Fund at East Benghazi branch for the period from February 2024 to March 2024. The data for this study were collected by distributing a questionnaire form on a random sample of the study population. The study has only one variable balanced scorecard with its perspectives (Financial, Customer, Internal Processes and Learning and Innovation perspective). The Statistical Package for Social Sciences (SPSS) was also used to analyze the data obtained. Results showed that there is a high percentage using of all perspectives of the balanced scorecard in the Social Security Fund East Benghazi Branch, In addition, the results showed that there are no statistically significant differences between the averages of the respondents’ responses regarding the degree of using the balanced scorecard as a tool to evaluate the overall performance of the Social Security Fund East Benghazi Branch, due to personal data (gender, age, qualification, years of service and job title). The study suggested that supporting and adopting the balanced scorecard as a tool for evaluating the overall performance of the Social Security Fund East Benghazi Branch, and need to enhance interest in using the perspectives of the balanced scorecard as a tool for overall performance evaluation.