Using Artificial Intelligence in Public Management: Aspects of Integration

Abstract

The article examines various aspects of the use of artificial intelligence in the public administration system. In particular, the world experience of implementing intelligent technologies in management activities of the USA, China, Singapore, Japan, UAE, India, UK, Canada, Germany as leaders in the implementation of effective digital innovations in the field of public administration is considered. Attention is focused on creating favorable conditions at the state level to support initiatives for the development of artificial intelligence and determining its exceptional role in the further development of society. An analysis of Ukrainian practices of integrating artificial intelligence technologies into public administration proves that the use of digital innovations in domestic management activities is a definite pointer for the introduction and approval of relevant social, political, legal, economic, cultural norms in order to form a modern digital society, the most important element of which there is the development and active integration of artificial intelligence technologies into the management system and the formation of a «new» netocratic public administration. The article highlights key aspects of the implementation of artificial intelligence in public administration, including automation of administrative processes, data analysis, open access and exchange of information, security and protection of information, flexibility and adaptability, ensuring public participation, electronic platforms for citizen participation, identification and counteraction corruption, hybrid service systems, efficiency and innovation.