Using Action Research for Improvement of Project Knowledge Management in the Public Museum

Abstract

This chapter aims at presenting the results of the research carried out as part of the action research project concerning knowledge management and knowledge sharing in a public institution. As a research subject, a public cultural institution in Poland was selected. The methods used during the implementation of the research include observations, interviews, questionnaire surveys, and document analysis. The chapter presents the course of the research process, a diagnosis of problems, and challenges of the institution under study as regards project knowledge management, analysis of results, and recommendations. The principal result of the study is the developed action plan that contains an overview description of the proposed change and suggestions for solutions for the diagnosed challenge. It also illustrated that action research is a research approach supporting project management processes in public organizations. The theoretical background for considerations undertaken in the work are the concepts of project knowledge management and sharing knowledge on the implemented projects.