Using a survey tool to explore the processes underpinning the triage role: A pilot study

Abstract

A triage survey tool, was developed using the Delphi technique and piloted by thirty triage nurses across New South Wales (NSW). While the essential task of the triage nurse is to determine the patient's medical urgency this position frequently involves complex clinical decision-making, the fast tracking of patients and the initiation of investigations. The available literature has not adequately explored the processes underpinning neither triage practice nor the nature of clinical decisions made by triage nurses throughout New South Wales. This survey tool aims to capture current triage processes and the influences that impact upon the role so as to develop a better understanding of triage practice in both the rural and metropolitan settings.