Abstract

Introduction Information and communication technology (ICT) has become a popular tool to facilitate and enhance teaching and learning. Many academic institutions are using ICT to provide support to their curriculum, expand student learning experiences and support the institution's academic program learning outcomes. Moreover, a number of universities are using ICT to be more competitive (Norman, 2007). The Gulf region has seen a major increase in the presence of universities from North America, Europe and Australia. Most of them offer a combination of face to face and distance learning programs. The number of students enrolling in these universities has increase dramatically as people are increasingly moving to the Gulf region for employment (Al-Doub, Goodwin, & Al-Hunaiyyan, 2008; Biju, 2010). Students in the Gulf face difficulties when joining universities offering US and Western style academic programs. One major challenge is the learning habits and styles that students have acquired while in middle and high school. Students are used to the guided teaching and fact based model compared to the independent project based model used in higher academic institutions particularly those offering distance learning programs. The second challenge comes from the fact that students in this part of the world generally graduate from segregated primary and secondary schools that focus on memorization to gain knowledge. Therefore, students have learned to completely depend on their teachers for acquiring knowledge. As a result the concept of problem solving and critical thinking is almost foreign to the majority of the students. This problem seems to be more severe with female students joining higher education institutions. Statistics show that more than two third of the students joining Colleges and Universities in the region are female students. Most public universities in this region are segregated and are trying to find solutions to the dependence of students on teachers. Some academic institutions have identified solutions that include using technology in the classrooms; others have adopted alternative educational models to encourage students to become independent learners and requiring them to own a laptop for an alternative way to learn, communicate, access resources, and share information. A recently established outcome-based university, Zayed University (ZU) has campuses for both female and male students. ZU offers specializations in the fields of business, communication and media sciences, education, information technology and arts and sciences. This segregated university uses an American educational model and has recently achieved accreditation by the Middle States Accreditation Body (http://www.msche.org/). Since its establishment, the University has focused on having a high tech campus that provides the latest technology to facilitate learning. The campus provides students and faculty with wired and wireless connections to various electronic resources. Currently, the University requires every student to purchase a laptop computer. In the year 2000, the University adopted an outcome based Academic Program Model (APM) to provide focus to its curricula and measure student achievement. Two sets of learning outcomes were adopted by the University. University learning outcomes (ULO) are high-level outcomes that focus on life skills, and College specific learning outcomes (CLO) which relate to the abilities needed by students to be successful in their field of study upon graduation. The University provides a technology mediated learning environment where each student and instructor has access to a wide range of ICT tools to communicate, collaborate and share resources. These tools provide anytime anywhere learning opportunities. Currently, more than 5,000 students have access to courses and learning materials on campus and from home via the Blackboard Course Management System (http://www. …

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