Using a fuzzy multiple criteria decision-making method to evaluate personal diversity perception to work in a diverse workgroup

Abstract

Understanding employees’ perceptions in team collaboration may help managers select and develop effective teamwork and efficient job completion. Numerous criteria, including qualitative and quantitative, and their importance weights must be considered in evaluating individual diversity perception; therefore, evaluating individual diversity perception is a fuzzy multiple criteria decision-making (MCDM) problem. The purpose of this paper is to use a fuzzy MCDM method to evaluate the personal perception of working in a diverse workgroup. A ranking method using the mean of relative values is proposed to rank the final fuzzy values to complete the model. Formulas of the ranking procedure are derived to help execute the decision-making procedure and a numerical comparison is conducted to demonstrate the advantage of the proposed ranking method. In addition, a survey about personal diversity perception and willingness to work verifies the feasibility and validity of the proposed mean of relative values based fuzzy MCDM method. The results indicate that decision-makers prefer to work in a different countries-same working field group. More experienced decision-makers, unlike students, prefer to work in the same working sector group.