Users’ satisfaction with facilities of university libraries in South-South, Nigeria

Abstract

The main aim of the study was to examine the extent of user‟s satisfaction with physical facilities ofuniversity libraries in South-South Nigeria.The study adopted descriptive research design.Thepopulation of the study consisted of 21,162 library registered students of three federal and three state university libraries in South-South Nigeria.Purposive sampling technique wasused to select a total of 1056 respondents from sixuniversities.A four point Likert questionnaireentitled:“Users‟ Satisfaction with Facility Questionnaire (USFQ)” was used as instrument of data collection. The data were analysed with frequency counts, percentages, mean and standard deviation. Thestudy revealedthatusers‟ satisfaction with reprographic facilities, lightning points facilities, shelving facilities, air condition facilities, seating arrangement and building facilities are high. The study concludedthat if users in university libraries are not satisfiedwith the provision of library facilities then something other than facilities is responsiblefor their satisfaction. It was recommendedthat the library buildings should be properly sitedandbuilt to accommodate materials needed to aid academic research and other purposes of the library.