Abstract
The study aims to investigate the users’ satisfaction of e-banking services in Nepal. The study identified that the e-banking attributed to motivate e-consumers to use e-banking service. The study argues that e-banking security and personalization has positive significant effect on customer satisfaction in Nepalese e-banking business whereas there is no significant effect between the e-banking performance expectancy, responsiveness and reliability with customer satisfaction in Nepalese e-banking business.
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