Users’ perceptions and satisfaction as indicators for sustainable beach management

Abstract

Purpose – The purpose of the paper is to analyse the importance of users’ perceptions and satisfaction as an indicator for future investment and management of beaches in a sustainable way. In the paper, the case study of Karpinjan beach (Novigrad) is presented. Design/Methodology/Approach – For the research, a questionnaire for beach users was developed. The field research was carried out in 2017 among beach users (tourists, visitors and residents) before the investment and again in 2018 after the investment and implementation of the Green Beach Model, within the framework of the MITOMED+ project. In 2017, 23 different elements/aspects were evaluated, and in 2018 several additional elements were added for evaluation regarding content and conditions of the beach. 245 surveys were collected on Karpinjan beach in 2017, and in 2018 additional 302. In total, 547 beach users were interviewed on Karpinjan beach. Findings – The beach users were most satisfied with the beach comfort, beautiful scenery and beach cleanliness in both years. The usefulness of specific elements, as future indicators for sustainable beach management, is discussed in the paper. Originality of the research – The developed survey and findings can help future beach managers and local destinations as a tool for sustainable destination management.