Users' acceptance of an electronic record management system in the context of the oil and gas sector in Yemen: an application of ISSM-TAM

Abstract

The use of information systems success model (ISSM) combined with the technology acceptance model (TAM) in this study focuses on new technology acceptance. Specifically, it aims to measure users' behaviours and acceptance of an ERMS. This study utilises a survey of employees in the O&G sector in Yemen, with a total 415 survey questionnaires collected. Data analysis was performed by deploying structural equation modelling (SEM) using Smart-PLS (v.3.2.8). The results reveal that users in the O&G sector are influenced by six factors [system quality (SQ), information quality (IQ), service quality (SRQ), perceived ease of use (PEOU), perceived usefulness (PU), and trust (TRU)] in their acceptance of an ERMS. The results show all of these factors and R-square values have a significant influence on employees' intentions to accept ERMS in the O&G sector.