Abstract
Chat reference has been a popular form of synchronous virtual reference used by academic libraries. Since the COVID-19 pandemic, many academic law libraries have also adopted this tool to provide reference services remotely. This article examines the current usage of chat reference among academic law libraries through a survey of law library websites of all ABA-Accredited law schools. The author discusses the advantages of using chat reference, the staffing issue, and possible solutions to that. The author suggests the usage of chatbot to extend reference hours and create a more interactive and welcoming atmosphere to library website users.
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