Abstract
—Thailand, as well as many other countries worldwide, is facing a shortage of medical staff. We propose a solution to improve medical services in rural areas: a robot teleoperation system that allow patients to consult with doctors from public hospitals, and for doctors to examine and make decisions about their required care. To develop such a system, we are following a user-centred design (UCD) process. Two research questions have been addressed: how should an effective robot teleoperation system be designed to support medical diagnosis and patient communication? And does the use of a social robot improve the social interaction and examination quality in a remote consultation? This paper discusses the overall UCD process, starting from requirement analysis with Thai end-users (finished), system design and development on Pepper robot (in-progress), and user-centred evaluation (future plan).
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