User Satisfaction on Utilization of Human Resources Information System (HRIS) in Public Organizations

Abstract

This study examines the relationship between Human Resources Information System(HRIS) application; system quality, information quality, service quality, and user satisfaction. The conceptual foundation for this paper is the DeLone and McLean information system success model (ISSM). This study contributes to existing research using the DeLone and McLean model applied in an Indonesian context. This research employs a descriptive analysis with a quantitative approach. The research sample consists of the whole utilization of HRIS that represented a division in public organizations exert in the security sector. The author uses the SPSS test in two stages: a validity and reliability test and a multiple regression analysis. The findings reveal that information quality and service quality partially influence user satisfaction.