User Satisfaction on the MySejahtera Application among Postgraduate Students in a University in Selangor

Abstract

This study adapted the Expectation Confirmation Theory (ECT) and Technology Acceptance Model (TAM) framework of user satisfaction on the MySejahtera application among postgraduate students. This study uses a questionnaire based on a quantitative approach, and the questionnaire was distributed using purposive sampling consisting of 176 postgraduate students in a University in Selangor. The respondent’s gender, age, education, information quality, system quality, service quality, perceived ease of use, perceived usefulness and user satisfaction were investigated. Results showed that system quality, service quality, perceived ease of use and perceived usefulness are influenced by user satisfaction, and the hypotheses are supported. In contrast, information quality is not influenced by user satisfaction and the hypothesis is not supported. Keywords: User Satisfaction, MySejahtera Application, Case study, Information Management eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by E-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer-review under the responsibility of AMER (Association of Malaysian Environment-Behavior Researchers), ABRA (Association of Behavioral Researchers on Asians), and cE-Bs (Centre for Environment-Behavior Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.