User Satifsaction of Hospital Management Information Systems Based on PIECES Analysis

Abstract

Wates General Hospital has conducted computerized inpatient daily census activities through HMIS. In its implementation, inaccurate data problems are still found. The accuracy of information and data generated by the system affects user satisfaction in using HMIS. Therefore, it is necessary to analyze HMIS in the implementation of the daily census of inpatients at Wates Hospital. Analyzing the influence of the PIECES aspects (Performance, Information, Economics, Control, Efficiency, and Service) on the satisfaction of HMIS users in carrying out daily inpatient censuses. The type of research used was quantitative analytic with cross sectional design. The research sample amounted to 72 respondents selected by simple random sampling technique. Data collection used observation and questionnaires with Likert scale. Data analysis in this study used univariate, bivariate, and multivariable analysis. The chi square test results showed that there was a significant influence between the aspects of performance (p=<0.001), information and data (p=<0.001), economic (p=0.016), control and security (<0.001), efficiency (p=0.026), and service (p=<0.001) with HMIS user satisfaction. Logistic regression test results showed that control and security aspects are the most dominant aspects that affect user satisfaction. Aspects of performance, information and data, economic, efficiency, and service had an influence on user satisfaction. The control and security aspect was the most dominant aspect that influenced user satisfaction. It was suggested that the IT department work with vendors to further improve the quality of HMIS security.