Abstract
User experience (UX) in libraries: let’s get physical (and digital)
Highlights
In their book User Experience in Libraries Priestner and Borg[1] discuss some of the reasons why user experience (UX) has recently become popular as a research method, and suggest that it is in part a response to the fact that the traditional quantitative metrics and measures used by libraries do not reveal anything about the success or quality of the interaction experienced by the library user and the value or impact that this has on the user
UX in libraries effectively makes use of these ethnographic approaches in order to see how library users use the resources, services and spaces provided by the library, which in turn can contribute to service improvement and development
UX goes beyond the quantitative measures with a view to obtaining a more illuminating and complex picture of user behaviour and user need
Summary
The application of user experience (UX) in libraries seems to have become really popular in recent years. In their book User Experience in Libraries Priestner and Borg[1] discuss some of the reasons why UX has recently become popular as a research method, and suggest that it is in part a response to the fact that the traditional quantitative metrics and measures used by libraries (e.g. statistics on footfall, holdings, loans, renewals, database use, downloads, views, social media followers, etc.) do not reveal anything about the success or quality of the interaction experienced by the library user and the value or impact that this has on the user They suggest that the focus in UK higher education (HE) on ‘student experience’ has led library managers and administrators to look at how and why library users use libraries in the way that they do (as opposed to the ways in which librarians think that they use them) in order to better understand what users want from libraries
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