Abstract
Although it is important to design software that can improve the perception of value from the user experience, this subject is dispersed in the literature. The aim of this study is to identify the relevant factors to be considered in software projects to improve the perception of value from the user experience. The method adopted was systematic literature review based on the Scopus and Web of Science databases, when 114 papers were selected for analysis. The results presented the factors: Usability, Design, Loyalty, Quality of experience, Interaction, Satisfaction classified as Psychological dimension, and Innovation and Productivity classified as Operational dimension, which were evaluated as relevant factors to be considered in software projects. The theoretical contribution is to gather these factors to improve the perception of value in software projects dispersed in the literature. The practical relevance is to help software developers design superior software that can improve the perceived value for users. The social contribution is to deliver value to software users by improving their experience.
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