Abstract
Autism Spectrum Disorder (ASD) is a condition characterized by difficulties with social interaction and communication. Studies show that people with ASD tend to enjoy using technology, as it provides them with a safe and trustworthy environment. Evaluating User eXperience (UX) in people with disabilities has been a challenge that studies have addressed in recent times. Several studies have evaluated the usability and UX of systems designed for people with ASD using evaluation methods focused on end users without disabilities. In reviewing studies that evaluate systems designed for people with ASD, considering the characteristics of these users, we discovered a lack of particularized UX models. We present a proposal of nine UX factors for people with ASD based on two approaches: (1) the characteristics, affinities, and needs of people with ASD, and (2) design guidelines and/or recommendations provided in studies on technological systems for people with ASD and/or interventions with these users. The nine UX factors for people with ASD provide a theoretical basis from which to adapt and/or create UX evaluation instruments and methods and to generate recommendations and/or design guidelines that are adequate for this context.
Highlights
The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) [1] defines Autism Spectrum Disorder (ASD) as a developmental disorder that affects people’s communication and behavior
It should be noted that no research has discussed User eXperience (UX) factors of systems for people with ASD
Affinities, and needs of people with ASD, we believe that it is pertinent to explore and specify UX factors that help evaluate systems designed for these users
Summary
The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) [1] defines Autism Spectrum Disorder (ASD) as a developmental disorder that affects people’s communication and behavior. Several studies have developed and evaluated User eXperience (UX) in systems for people with ASD. These studies have focused on evaluating UX using various methods available in the literature such as focus groups, eye tracking, heuristics evaluation, and questionnaires after interactions with the systems, which do not present sufficient details for evaluations. In a second literature review [3], we found studies that propose different characteristics to consider when working with people with ASD as well as others that propose guidelines and/or recommendations for designing systems for these users. No study presents particular UX factors for people with ASD. We think that it is important to consider a set of specific UX factors that could facilitate UX evaluation and design
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