User Expectations Regarding Design Dimensions of Adapative Assistance Systems

Abstract

Recent studies on assistance systems show that adaptive support for users is becoming increasingly important, as this is a promising approach to ensure acceptance, learning support, and appropriate assistance in the long term. Developers of assistance systems are therefore faced with the challenge of designing various dimensions of adaptivity in such a way that they are conducive to acceptance and support. In this paper, we consider the different dimensions and options for the adaptation of assembly assistance and present the results of a first survey to investigate users’ expectations regarding the adaptability of assembly assistance systems. Our evaluation shows that users have clear preferences concerning the control over adaptation and adaptation goals, while other aspects of adaptation assistance do not indicate a clear tendency. The results of this survey should serve as a decision support in the design phase of adaptive assistance systems to choose between different implementation options and concepts.