User Assessment as Input for Useful Geospatial Representations within Mobile Location-Based Services

Abstract

Mobile Location-Based Services (mLBS) are an increasingly consumer-based concept borne from, and continually driven by, technology-centred development; as opposed to the needs of end users. Where users have been made a focus, the research generally concerns issues of overall system appearance, functionality, information content and interaction methods, with little emphasis on the component geospatial representations. This paper describes the initial stages of a research project aimed at filling this void through the application of a qualitative User-Centred Design (UCD) methodology for optimising geospatial representations within mLBS applications, in order to support a selected user group: Australian ‘leisure-based travellers’. Presented in this paper is an account of two UCD activities adopted for the research. The first, user profiling, served to define the target user population in terms of their technological, geospatial and travel experiences, using an online questionnaire. The second, user task analysis, involved in-depth interviews with a subset of users in order to obtain a deeper understanding of the geospatial goals, tasks, needs and preferences within the population, as well as the range of user differences and variability in tasks present. An overall user assessment, through combined analysis of the two result sets, highlighted considerations for the ongoing research, including a set of specific implications for the design of alternative models for geospatial services, representations and interactions. The themes described in this paper represent an initial and necessary component of UCD, which has been largely overlooked in research relating to mLBS. Whilst the focus here is on a specific user group and context of use, it is envisaged that many of the concepts tested and ratified by the resulting models will be relevant to mLBS applications in general.