Usefulness and Ease of Use of E-Learning Towards the Effectiveness of Training and Development Programs for Civil Servants

Abstract

The e-learning system is a digital technology in the world of education that is increasingly used nowadays at all academic levels, whether pedagogy or andragogy, which is now an approach used for teaching and learning electronically to deliver information through online training. The effectiveness of training and development programs in the context of this study depends on several factors in the use of e-learning. Thus the objective of this paper is to examine relationships and analyze the influence of e-learning that includes the perceived usefulness and perceived ease of use on the effectiveness of training and development programs for civil servants. The next objective is to identify the difficulty factors of participants following online training. This study used a survey method through the online questionnaire that was distributed to 152 respondents at the Department of Information Malaysia through the Google Form platform. Technology Acceptance Model (TAM) and Kirkpatrick Evaluation Model were used in this study. The results of the study show that all aspects of the use of e-learning studied have a strong positive significant relationship with the effectiveness of the training and development program. Through regression analysis proved that the use of e-learning contributes as much as 74.1% to the effectiveness of training and development programs. While technical issues and face-to-face communication gaps are the main factors that cause difficulty in attending online training.