Use of online social media networking sites: An exploration of the impact on a major law enforcement agency

Abstract

The popularity of social media sites has grown exponentially over the past few years. However there is limited research regarding the impact that online social media networking sites have on a major law enforcement agency. This study investigates whether the use of online social media networking sites impact the actions and behaviors of police officers within the Edmonton Police Service (EPS). Six participants from the EPS were interviewed for this research project using a semi-structured, in-person interview methodology. Findings were analyzed under an exploratory approach in order to determine the connection between social media sites and the impacts on the individual participants interviewed. The results of this study find that online social media networking sites do have a direct impact on the actions and behaviours of police officers. The study identified three distinct themes; 1 – the police value social media as an investigative tool and communication channel, 2 – the general public’s use of social media sites are predominately used negatively toward the police, and 3 – some police officers intentionally alter their actions or behaviours due to the high probability of being captured on video. An awareness and understanding of the use of online social media networking sites, by the police and the general public, highlight the impacts on the behaviours and actions of police officers within the EPS.