Use of external requirements for internal needs.

Abstract

This model does not deny the many complexities inherent in the delivery of direct human services. We contend, however, that the least common denominator, external requirements, should not define information needs. The 1980s are the “Age of Accountability” to the human service provider, where survival depends on providing ongoing information to funding and certifying bodies. There is no longer a question as to whether or not to maintain information systems. Today’s question is; How does one turn these information needs to the agency’s advantage?—the core around which agency administration and decision making is conducted.