Use of decision support systems in small businesses

Abstract

The study of recent literature available suggests that current use of computer-based information systems in small businesses is often limited, and geared to operational support rather than managerial decision-making. Little research in the UK has attempted to examine the current level of DSS usage in small businesses, and to investigate the managers’ needs and how their needs could be met by greater, or more appropriate use of Decision Support Systems (DSS). The research reported in this paper investigated the current practice of using DSS in small manufacturing firms in Bedfordshire, UK. It reports the current level of DSS implementation; users’ satisfaction of DSS; the DSS development methods utilised for different decision-making activities in different firms; and gaps between current DSS utilisation and managers’ desired levels of DSS support.