Use of Data Analytics for Effective E-Governance: A Case Study of “EMutation” System of Odisha

Abstract

The e-Governance always mean Good Governance which is the delivery of services at the citizens’ end. The cost of the service is also minimum. To strengthen the service deliveries, the government needs to emphasize the Information and Communication Technology(ICT) and make best use of it. Now, the automation or process conversion from manual to computerized system is not only the objective. The use of Machine Learning, Data Mining and Artificial Intelligence are also to be applied on e-Governance to increase the throughput. Big Data and its analysis is also used for analyzing the services, their impacts on the society and sustainability of the services for the socio-economic development of the nation. Decision-making for provisioning G2G, G2B and G2C services would be accurate with these analytics. So, Data Analytics is an important stream of Computer Science to provide better governance to the society. The Land Records System of Odisha and the e-Governance initiatives taken in that area are studied in this paper. The eMutation, which is the online updation of Record of Rights (RoR) is thoroughly analyzed and the improvement of service delivery using ICT is discussed. The analysis indicates that, how e-Governance service is more effective with Data Analytics and it provides many performance indicators to the government for taking right decisions at the right time. The Dash Board, Websites and MIS reports are designed and displayed in such a manner that becomes more effective and responsive to the need of the citizens and the society.