Abstract
The goal of this study is to investigate the direct and indirect relationships that exist between artificial intelligence (AI), social innovation (SI), and smart decision-making (SDM). This study used a survey design and collected cross-sectional data from South Korea and Pakistan using survey questionnaires. Four hundred sixty respondents from the public and private sectors were obtained and empirically analyzed using SPSS multiple regression. The study discovered a strong and positive mediating effect of SI between the relationship of AI and SDM, as predicted. Previous researchers have investigated some of the factors that influence the decision-making process. This study adds to the social science literature by examining the impact of a mediating factor on decision-making. The findings of this study will contribute to the local government in building smart cities such that the factor of social innovations should be involved in the decision-making process because smart decision-making would share such collected data with entrepreneurs, businesses, and industries and would benefit society and all relevant stakeholders, including such social innovators.
Highlights
The use of artificial intelligence (AI) in smart cities, its effect on governance, decisionmaking, innovative discipline, and prospects of revolution have been a topic of discussion in debate and practice recent years [1,2,3,4,5,6]
A study about smart decision-making in smart cities using big data [12] introduced a three-layer framework characterizing a smart city as an “instrumented, interconnected, and intelligence”
The value of the mean for artificial intelligence was 3.855 (SD = 0.804), indicating that respondents showed that they agreed to respond to the usage of AI in smart cities for decision-making and for social innovation 3.872 (SD = 0.754), showing that most respondents believed in social innovation for decision-making using big data, and for smart decision-making, the value was 1.266 (SD = 3.302), indicating that respondents were agreed strongly with smart decision-making in smart cities with SI and AI
Summary
The use of artificial intelligence (AI) in smart cities, its effect on governance, decisionmaking, innovative discipline, and prospects of revolution have been a topic of discussion in debate and practice recent years [1,2,3,4,5,6]. Data generation utilizing AI is possible in government and private sectors exploring new approaches to understand our world. Artificial intelligence and the Internet of Things [8,9] can positively influence smart decision-making [10]. AI contributes to smart cities’ decision-making because smart decisionmaking utilizes a systematic and organized approach to collect data and applies rational decision-making systems rather than using hit and miss, instinct, or generalizing from overall experience [12]
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