Use and user satisfaction with library services and resources at the main library of the General Sir John Kotelawala Defence University, Sri Lanka

Abstract

The main library of the General Sir John Kotelawela Defence University conducted a survey of the first and third-year undergraduates of the Faculty of Engineering and Faculty of Management, Social Sciences and Humanities, to investigate the use and user satisfaction on library services and resources. The study employed the 455 structured questionnaires to the whole population of undergraduates as the main tool for collecting data. Further, various registers were used to count the number of users. Collected data were analyzed using SPSS Version 20. The major findings of the study revealed that the respondents were satisfied with the library resources and services of the library as a whole. Also, the study found that many of the respondents visit the library for more than one reason, whereas the majority of the respondents visit the library for accessing past papers. Other findings show that the largest proportion of the respondents visit the library once a week. As for resources, the textbooks were ranked first, followed by the newspapers/magazine, and reference sources. The less frequently used resources are CD/DVD/VCD, online journals, databases, and library web links. To meet undergraduate information requirements and make them aware of the available resources and services, it is recommended to conduct information literacy programs as well as awareness programs at regular intervals.