Usage and evaluation of Supply Chain Management Software – results of an empirical study in the European automotive industry

Abstract

Abstract. This paper presents an evaluation of Supply Chain Management Software. For this purpose, we conducted an empirical study in the European automotive industry among car manufacturers, suppliers, distributors, and logistic service providers from 25 countries. In particular, we analysed the objectives these companies are trying to achieve by using Supply Chain Management Software and evaluated to what extent these objectives have been accomplished. Our results show that the companies have been able to reduce both their costs and lead times and to improve their service levels. The survey also reveals, however, that until now, the cooperative potential of Supply Chain Management Software has not been utilized effectively.