Usability testing of an agent-based modelling tool for comprehensive situation mapping

Abstract

A prototype system for strategic decision support has been developed using an Agent-Based Modelling (ABM) and simulation approach. Based on the systems approach, the proposed prototype is intended for use by managers in strategic thinking and problem formulation. Key to the future success of the tool is a user-friendly design. Usability testing is central to a software design approach that incorporates continuous testing and refinement by users as integral to the design process. The test results revealed several shortcomings of the prototype's operation, documentation and interface. This paper briefly discusses the prototype, and then details the test plan, testing results and recommendations. Since these represent opportunities for further development of the system prior to use in field research, the paper's results offer a dimension of generalisability.