Usability Testing Best Practices for Academic Library Websites & DIY Usability Testing Toolkit

Abstract

I completed a sabbatical project in the spring semester of 2023 with three main goals: 1) conduct interviews with user experience librarians about best practices relating to usability testing in academic libraries; 2) create a comprehensive collection of best practices based on interview results and supporting research; and 3) create a do-it-yourself usability testing toolkit consisting of templates, documents, checklists, report shells, and other materials for librarians to quickly conduct usability testing from start to finish at their own institutions.