Abstract
ABSTRACTUser testing, a method of assessing website usability, can be a cost-effective and easily administered process to collect information about a website’s effectiveness. A user experience (UX) team at an academic health sciences library has employed user testing for over three years to help refine the library’s home page. Test methodology used in-person testers using the “think aloud” method to complete tasks on the home page. Review of test results revealed problem areas of the design and redesign; further testing was effective in refining the page. User testing has proved to be a valuable method to engage users and provide feedback to continually improve the library’s home page.
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