Usability of personalized thermal control systems by people with intellectual disabilities in energy poverty

Abstract

This study assessed the usability of three readily available Personalized Thermal Control Systems (PECS)—an electric blanket, a small personal fan, and a large pedestal fan—among individuals with intellectual disabilities living independently in energy poverty conditions in Chile. The research aimed to identify the primary usability challenges that affect the adoption and operational effectiveness of these technologies and, consequently, their potential to enhance thermal comfort. Results indicated that devices with more advanced control features, i.e. the large pedestal fan, presented the most significant usability challenges, followed by the electric blanket and the small personal fan. Key usability issues included poor visibility, inadequate material choice, ineffective communication, bad affordance, and inadequate levels of touch sensitivity of the control interface in these PECS. The study also showed a large variance in the level of adoption of the PECS among participants, thereby indicating that users have different individual attitudes, ranging from passive acceptance to proactive exploration and use. To conclude, this study advocates for the necessity of developing easily operable PECS that cater to the specific needs of individuals with intellectual disabilities, thereby supporting their autonomy and improving their quality of life in thermally comfortable environments.