Abstract
The objective of the study is to evaluate the usability of SMS-Based Auto-Reply Inquiry System for Grades and Accounts. This descriptive study used a three-part questionnaire which was administered by the researcher. The usability questionnaire adapted from the USE Questionnaire used a 5-point scale composed of 30 statements. Convenience sampling was used choosing the respondents from the total population of 149 students of the CICS during the second semester of school year 2018-2019. A total of 45 questionnaires were retrieved and were used in the usability analysis. The usability evaluation results yielded a grand mean of 4.54 (Strongly Agree) showing that the SMS-based inquiry system is easy to learn, easy to use, useful, and satisfying. The results of this study show that pre-coded keywords are confusing for beginners but can be learned and familiarized by the users as they continue use the system. Further investigation should be conducted to prove that ease of use, ease of learning, and usefulness have direct impacts to user satisfaction.
Highlights
1.1 BackgroundShort Message Service (SMS) is one of the technologies being used by organizations especially in processing, retrieving and sharing of relevant information
2 Objectives of the Study The objective of the study is to evaluate the usability of the SMS-Based AutoReply Inquiry System for Grades and Accounts of CSU-Lasam
The SMS-based system to be evaluated in this study does not include screens, menus and buttons to be used by the users
Summary
Short Message Service (SMS) is one of the technologies being used by organizations especially in processing, retrieving and sharing of relevant information. It is one of the features and basic service of mobile phones which allows the exchange of text messages between subscribers. It is evident that SMS messaging is becoming a widely used medium of communication for numerous mobile phone users [1]. There have been several usages of mobile phones to provide health, banking and educational services which have various forms such as but not limited to mobile learning, information fetching and grade checking [2].
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