Abstract

Geolocation technologies are used in location-based alarm systems to provide the geographical location of a target on a represented space in real time. These technologies are becoming part of the welfare technology strategy of Norwegian municipalities to help citizens by knowing their physical location at a specific time. This paper presents a usability study with 11 participants of a new version of a geolocation alarm system installed in several Norwegian municipalities. The evaluation comprised usability tests and exploratory sessions with representatives of two user groups: operators and administrators of the alarm system. The evaluation found minor and major errors in the software and hardware components of the system, but none catastrophic. The findings informed a subsequent iteration of development of the system that addressed the errors found in the usability evaluation. The updated version of the system has been recently deployed in around 50 Norwegian municipalities.

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