Usability enhancement model for unstructured text in big data

Abstract

The task of insights extraction from unstructured text poses significant challenges for big data analytics because it contains subjective intentions, different contextual perspectives, and information about the surrounding real world. The technical and conceptual complexities of unstructured text degrade its usability for analytics. Unlike structured data, the existing literature lacks solutions to address the usability of unstructured text big data. A usability enhancement model has been developed to address this research gap, incorporating various usability dimensions, determinants, and rules as key components. This paper adopted Delphi technique to validate the usability enhancement model to ensure its correctness, confidentiality, and reliability. The primary goal of model validation is to assess the external validity and suitability of the model through domain experts and professionals. Therefore, the subject matter experts of industry and academia from different countries were invited to this Delphi, which provides more reliable and extensive opinions. A multistep iterative process of Knowledge Resource Nomination Worksheet (KRNW) has been adopted for expert identification and selection. Average Percent of Majority Opinions (APMO) method has been used to produce the cut-off rate to determine the consensus achievement. The consensus was not achieved after the first round of Delphi, whereas APMO cut-off rate was 70.9%. The model has been improved based on the opinions of 10 subject matter experts. After second round, the analysis has shown majority agreement for the revised model and consensus achievement for all improvements that validate the improved usability enhancement model. The final proposed model provides a systematic and structured approach to enhance the usability of unstructured text big data. The outcome of the research is significant for researchers and data analysts.