Abstract
ABSTRACT Usability and user experience research methodology, defined by usability.gov as a group of techniques that seek to “gain a deep understanding of users, what they need, what they value and their limitations” have been applied regularly in libraries to websites and public services. Yet, little information exists in the literature about acquisitions, collections, or electronic resource management librarians using such techniques for their own work. This paper will use a case study at the University of North Carolina Greensboro’s University Library to demonstrate how usability techniques can be implemented to help solve such common problems for technical services as improving access to and discoverability of library resources.
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