Abstract
The aim of the study is to analyse the effectiveness of the applied technologies and teaching methods in the field of hospitality. The nature and relevance of training programs have been considered in the article. The necessity and advantages of investments in employee development have been substantiated. The specificity of the hotel industry business has been noted. The role of uniform requirements for professional knowledge and skills of qualified specialists has been emphasized. The advantages of internal corporate training in the comparison to external have been revealed. The process of introducing training technology in the hotel complex has been considered. The stages of pre-training diagnostics, development of training programs, training and post-training support have been highlighted. Training methods depending on the type of employees have been described. The assessment of the effectiveness of personnel training according to the Kirpatrick model has been reviewed. The role of training in the successful business of companies has been argued.
Highlights
Для компании обучение дает множество преимуществ: сплочение сотрудников и командообразование, рост доверия и профессиональной мобильности, эффект синергии и рост производительности, новые знания и мотивация к карьере
The aim of the study is to analyse the effectiveness of the applied technologies and teaching methods in the field
The nature and relevance of training programs have been considered in the article
Summary
Цель исследования – анализ эффективности применяемых технологий и методов обучения в сфере гостеприимства. В статье рассмотрена сущность и актуальность программ обучения. Обоснованы необходимость и преимущества инвестиций в развитие сотрудников. Подчеркнута роль единых требований к профессиональным знаниям и навыкам квалифицированных специалистов. Выявлены достоинства внутреннего корпоративного обучения в сравнении с внешним. Рассмотрен процесс внедрения технологии обучения в гостиничном комплексе. Разработки программ обучения, проведения обучения и посттренингового сопровождения. Описаны методы обучения в зависимости от типа сотрудников. Рассмотрена оценка эффективности обучения персонала по модели Кирпатрика. Аргументирована роль обучения в успешной деятельности компаний. Ключевые слова: гостиничный бизнес, диагностика, знания, компания, методы, мотивация, навыки, персонал, потенциал, программа обучения, развитие, тренер. Актуальные технологии обучения персонала в гостиничном бизнесе//Вестник университета.
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