UPSHOT OF CONFLICT MANAGEMENT(CM) APPROACH ON EMPLOYEE PRODUCTIVITY IN NIGERIA TERTIARY INSTITUTION (A STUDY OF DELTA STATE UNIVERSITY, ABRAKA AND DELTA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY, OZORO)

Abstract

Conflict circumstance touches the inclusive effectiveness of co-operating organization; asa result of truncating the work development and lowers employee passions. Organizations use available conflict management approaches to build an effective mechanism for conflict management. The study examine the effect of conflict management approaches on employee productivity in the Nigeria Tertiary Institutions. Eighty (80) appropriate designed questionnaire data were obtained from two institution in Delta State, using SPSS analytical tools for analyzing the data. The descriptive statistics and correlation matrix was used to ascertain the kind of relationship that exists between the independent and dependent variables. The testing of hypotheses formulated for the study was conducted using multiple regression analysis with the aid of SPSS correlation. Findings revealed that Collaborating Approach (COA);Accommodation Approach (AA); and Avoiding Approach (AVA) have significant relationship with employee productivity while Compromising Approach (CA) has no impact on employee productivity. The study, therefore, recommends the need for Nigeria Tertiary Institutions top management level staff to organize seminars/workshops for middle and low level management staff on organizational conflict management approach; likewise employees should be enlightened on how to manage their superiors and subordinates in order to enhance organization harmony and management and employees must have the doggedness to work together amicably by formulating potent approach and sustaining acceptable policies as active mechanism for managing conflict on continuous basis.
 Keywords: Conflict, Management, Conflict Resolution Employee-productivity, Higher Tertiary-Institution.