Abstract
The aim of this paper was to outline the factors that provoke the knowledge sharing intents of employees and contribute toward knowledge sharing processes that result in a better rate of innovation implementation by the organizations. This research follows a holistic approach to study ‘Knowledge Sharing’. Referring to the holistic approach, this study examined the relationship between knowledge sharing enablers, processes, and outcomes. Organizational level factors (Top Management Support, Organizational Rewards) and technology linked factors (Information and Communication Technology use) were studied to show their relationship to knowledge sharing processes (knowledge donating, knowledge collecting) and how knowledge sharing processes relate to innovation efficiency in organizations in Pakistan. Data were collected from employees of Lahore based organizations irrespective of their area of functioning and level of hierarchy in the organization. Structural equation modeling was employed to test the hypotheses using AMOS 20. The findings of the study indicate that top management support is very important in determining the knowledge sharing behavior of employees. However, organizational rewards and ICT use does not support employees in knowledge sharing activities. Finally, knowledge sharing processes are strongly related to organization innovation efficiency. This study provides guidelines to managers and organizations for establishing a knowledge sharing culture for innovative performance in the long run.
Highlights
Today’s competitive world has developed a never ending desire in organizations to be more efficient and productive in terms of resources to gain a competitive edge over their rivals [1]
The aim of the study was to examine the concept of knowledge sharing with reference to organizational innovation efficiency
This research is the first attempt to study the knowledge sharing through a holistic perspective in Pakistan by analyzing the impact of organizational and technology linked factors on knowledge donating and knowledge collecting activities and their subsequent impact on the rate of innovation adoption in Pakistan
Summary
Today’s competitive world has developed a never ending desire in organizations to be more efficient and productive in terms of resources to gain a competitive edge over their rivals [1]. ‘Knowledge’ has emerged as a principle resource within organizations as a result of the evolution of the factor-based economy into the knowledge-based economy [2]. Knowledge sharing has taken the lead in the organization’s strategic sphere and is regarded as an indispensable tool for gaining competitive advantage as well as superior organizational performance and innovation [3]. With the rising importance of knowledge sharing, researchers have carried out studies in order to demonstrate what provokes people to share their knowledge (i.e., knowledge sharing drivers and processes) [4,5]. Organizational level factors are observed among important drivers to persuade employees to share their knowledge and expertise in the workplace
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