Untangling the effect of cognitive trust and perceived value on health-related information seeking, sharing and psychological well-being: Motivations sought perspective

Abstract

Previous literature has documented that mobile application utilization increased exponentially throughout the ongoing COVID-19 epidemic. To comprehend the possible antecedents of individuals’ psychological well-being, this research invokes motivation theory and associated literature on perceived assessment (cognitive trust, perceived value, and perceived threat) to comprehensively investigate the determinants of factors influencing mobile app users’ health-related information behaviors and psychological outcomes. Data were gathered collected from 898 users of mobile apps, and this article adopted structural equation modeling (SEM) to evaluate the hypothesis generation model. Obtained findings demonstrated that cognitive trust and perceived value positively impacted seeking and sharing health-related information, which subsequently benefited individuals’ psychological well-being during the public health crisis. Furthermore, perceived threat exerted a negative impact on seeking and sharing health-related information. These results contribute to existing studies on psychological well-being by broadening the antecedence domain of information practices and revealing the underlying psychological mechanism behind this dynamic process. This study could also benefit practitioners by providing insights into embedded system and mobile app development, which would play a pivotal role in enhancing user experiences that optimize psychological well-being.