Unlocking the potential of digital innovations on BPM: a bibliometric and systematic literature review

Abstract

PurposeThis study aims to perform a bibliometric and systematic literature review (SLR) to elucidate the current landscape and to propose a framework that defines and explores research strands to guide the formulation of business process management (BPM) strategies anchored in digital innovations.Design/methodology/approachA bibliometric analysis of 238 papers from the last 10 years (2014–2023) that were correlated to BPM strategies and digital innovations was conducted. Additionally, a SLR was performed on 15 selected papers, making it possible to propose a framework that explored research strands through the content analysis.FindingsA framework comprising eight research strands (value creation; ambidexterity; governance; agility in processes; strategic process management; external context and culture and integrated systems) was developed. It proposes a research agenda and provides valuable insights as a reference for formulating BPM organizational strategies anchored in digital innovations.Research limitations/implicationsThis study acknowledges the limitation of utilizing a single software for bibliometric analysis. The framework developed in this study has not yet been validated.Practical implicationsThis paper provides insights to assist managers in comprehending BPM strategies anchored in digital innovations and calls for organizations to prepare for future digital needs.Social implicationsThis paper contributes to advancing our understanding of BPM aligned with the demands of a digital age society.Originality/valueThe developed framework sheds light on the current landscape and research strands that explore the association between digital innovations and BPM strategies. This provides a valuable opportunity for future qualitative and quantitative studies to explore the eight research strands presented in the framework.