University Network Quality of Service Provision Assessment Strategies

Abstract

This paper presents a methodology for assessing the quality of service (QoS) provision for Staffordshire University’s network communications infrastructure (SUNCI) providing services to over 18,000 users. The author discusses a new approach to evaluate the SUNCI QoS provision, by adding a component of measurement to the existing model presented by Walker [1]. The author utilizes the current SUNCI as a testing platform to assess QoS provision in the light of users’ perception, and compare it to the network traffic measurements and online monitoring reports. The users’ perception of telecommunications’ network infrastructure QoS provision is critical to the successful business management operation of any organization. This paper offers a cost effective approach to assess the QoS provision within the Staffordshire University (SU) campus network, which could be easily adapted to any campus network.