Abstract
The Enterprise Resources Planning (ERP) systems are one of the most frequently used systems by business organizations. Recently, the university sectors began using the ERP system in order to increase the quality of their academic and administrative services. However, the implementation of ERP is complicated, risky, and no factor can guarantee a successful system. Previous studies were primarily concerned with Critical Success Factors (CSFs) in business organizations and organizational success factors. This produced plenty of information about these topics. However, the university environment and structure is different, which encourages us to study its specific technical critical success factors. In this paper, Palestine Polytechnic University (PPU) will be our case study. Our attention is concentrated on technical success factors at PPU. Firstly, the paper focused on the technical problems which current systems in the PPU suffered from, in order to extract the particular CSFs which are needed to implement ERP systems. Secondly, the paper focused on the most technical critical factors that ensure successful implementation of the ERP project. Thirdly, a study of the degree to which PPU’s technical staff uses software engineering practices during the development process has been conducted by focusing on phases activities. Our main aim is to get a pool of parameters related to a successful preparation of universities’ ERP systems.
Highlights
Enterprise resource planning (ERP) systems, named integrated information solutions, or integrated application packages, give us the ability to control all the main functions of a business by using integrated information architecture
The results of the study can be used as guidelines to support the structure that must be followed during the implementation of university ERP systems
4) Study reliability To verify the reliability of the study, the internal consistency coefficient was extracted in order to measure the degree to which software engineering practices were utilized during the systems’ implementation process at Palestine Polytechnic University (PPU)
Summary
Enterprise resource planning (ERP) systems, named integrated information solutions, or integrated application packages, give us the ability to control all the main functions of a business by using integrated information architecture. (ERP) is information system software that aims to integrate all business processes and functions in a central database. This boosts the management of business resources (finance, production, human resource, materials, etc.) in an effective, efficient, and productive way [2]-[5]. The universities ERP system is defined as “an information technology solution that integrates and automates recruitment, admissions, financial aid, student records, and most academic and administrative services” [6]. Previous studies identified plenty of critical factors which had an impact on ERP implementation. These factors guided, influenced, and helped achieve desired goals. The results of the study can be used as guidelines to support the structure that must be followed during the implementation of university ERP systems
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