Abstract
This research examines a uniform-price auction mechanism in managing staffing for self-scheduling business such as task sourcing and work-from-home call centers. We consider two types of service providers: Type-1 agents who require advanced notice before a shift starts and Type-2 agents who are flexible enough to be scheduled on-demand. We develop an integrated framework that can jointly analyze demand forecast, short-term scheduling, and long-term planning of staff capacity. We discuss the adoption of a blended workforce in scheduling and the implication of attrition costs in the long-term staffing. In addition, we compare the auction model with a popular fixed-wage model, in order to examine under what conditions the auction model is preferred. These results provide insights to staff managers on the choice of staffing and wage models.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
