Understanding user experience in bring your own device spaces in the library

Abstract

Purpose The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study. Design/methodology/approach This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups. Findings Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace. Research limitations/implications As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries. Originality/value The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.