Understanding the key success factors of RFID use in Supply Chain Management: a Delphi study

Abstract

As Information Technology (IT) plays a pivotal role in Supply Chain Management (SCM), not only do modern companies leverage it as a tool in SCM, they also actively seek its assistance in enhancing their competitive advantages. Radio Frequency Identification (RFID) has emerged as a new technology that has attracted much attention because of its major technological contribution to the changing business environment. This paper contributes by referring to the theory of Diffusion of Innovation, and reviews all the relevant literature on the introduction of RFID and its success factors. This paper seeks to collate opinions from experts from industries, academics, and governments on the RFID using two rounds of experts' questionnaires. The results show that there are 21 key success factors within six dimensions, namely, organisation, environment, organisation decision-makers, system, tasks, and project management. The findings from this research can serve as a reference in introducing RFID systems to organisations as a means to reduce the high failure rates of large-scale projects.