Abstract
Information systems have played an important role in organizations, especially in the business field. Organizational semiotics is one of the social technical approaches that considers information through the signs, norms or activities performed within an organization. This paper proposes a conceptual design of the boundary between information systems and organizational semiotics. To perform this task, a Point of Sale (POS) information system for a restaurant was developed as a case study in Apurimac Peru. The system allows the waiter to customize the food and drink orders. To validate this proposal three type of techniques were performed: document review, observation and interview. Also participated in the proof of concept the following people: waiter, customer, owner, cashier and cook. The collected results highlight the three layers and the morphology in the restaurant information system linked to organizational semiotics.
Highlights
In recent years, Point of Sale (POS) information systems for restaurants have undergone interesting changes to implement various communication and information technologies to improve efficiency and customer service, among other aspects [1]
The interview results were taken and aligned with the concepts of the theoretical section, the proposal for the Morphology of Restaurant Information System was designed, as shown in the Table 3, and Restaurant Information System Layers are shown in the Table 1
This paper explores the relation between organizational semiotics and information system especially in the restaurant business field
Summary
Point of Sale (POS) information systems for restaurants have undergone interesting changes to implement various communication and information technologies to improve efficiency and customer service, among other aspects [1]. The restaurants used cash registers and papers with pens for annotations, restaurants use POS terminals with touch screens and mobile devices. These changes encompass both the software and hardware that top-performing restaurants are using today to improve: customer satisfaction, business operations and increase revenues. POS often refers to the hardware and software used for checkouts - the equivalent of an electronic cash registers many years ago. POS are used in supermarkets, restaurants, hotels, stadiums, and virtually any type of retail business
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